Shipping and returns information

At Am2Pm Supplies, we are committed to ensuring a smooth shopping experience for all your household cleaning needs. This section outlines our shipping and return policies to provide you with clear expectations from order to delivery.

Frequently asked questions about shipping and returns

We believe in transparent and reliable service. Here you'll find answers to common questions about our delivery times, shipping costs, and what to do if you need to return or exchange a product. Our goal is to make your experience with Am2Pm Supplies as hassle-free as possible.

How long does it take to receive an order?
We process and ship orders within 1–2 business days. Delivery times within Canada typically range from 3–7 business days depending on your location. We are committed to providing fast, reliable service and will keep customers updated throughout the shipping process.

How are shipping costs calculated?
Shipping costs are calculated based on order size, weight, and delivery location. We offer free shipping on orders over $99 within eligible areas across Canada.

What is your return and exchange policy?
We want our customers to be happy with every purchase. If you are not satisfied with your order, you may request a return or exchange within 14 days of receiving your item. To be eligible for a return or exchange: Items must be unused and in original packaging. Proof of purchase is required. Certain items may not be eligible for return for hygiene or safety reasons. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

What should I do if my order is damaged or incorrect?
If you receive a damaged item or the wrong product, please contact us within 48 hours of delivery with your order number and clear photos of the issue. Our team will review the situation and work quickly to provide a replacement, exchange, or suitable solution to make things right. Customer satisfaction is important to us, and we are committed to ensuring every order arrives correctly and in good condition.

Your satisfaction is our priority

We're dedicated to making your shopping experience for household supplies easy and enjoyable. If you have any further questions about shipping or returns, please don't hesitate to reach out to our customer service team.